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Technological Innovation and Management
Technological innovation brings great opportunity for improving results and our quality of life. But transforming potential benefits into real results comes with many challenges. ASQ has asked their...
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The Importance of Critical Thinking and Challenging Assumptions
There are many factors that are important to effectively practice the management improvement ideas I have discussed in this blog for over a decade. One of the most important is a culture that...
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Don’t Expect Short Quotes to Tell the Whole Story
When people try to use a short quote as an accurate encapsulation of a management concept they will often be disappointed. It is obvious that Dr. Deming believed that organizations failed to use data...
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Poorly Stratified Data Leads to Mistakes in Analysis
Getting organization to think of data as critical to making effective decisions is often a challenge. But the very next problem is that while data is used it is actually more misused than used. What is...
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My Willing Worker Award
Here is an image of the employee of the quarter award I received from Bill Scherkenbach. I took part in the Deming Red Bead Experiment and earned this award for my exceptional performance. I have...
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Factfulness – The Importance of Critical Thinking
Factfulness by Hans Roling (of TED talks and Gapminder charts fame) is an exceptionally good book. It provides great insight into how to think more effectively and how to understand the reality of the...
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Learning from Customers
Don’t make it hard for customers to be heard. Provide training and tools to employees to document customers voices. Train employees to learn as much as possible from customers. Value the time employees...
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Interview of Bill Hunter, Brian Joiner and Peter Scholtes on Better...
Interview with Bill Hunter, Brian Joiner and Peter Scholtes (listen to the interview) on a Public Affair, National Public Radio about improving management practices in the USA. The interview is over 30...
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Profound Podcast: John Hunter – Curious Cat
John Willis interviewed me for his Profound podcast series (listen to part one of the podcast, John Hunter – Curious Cat) John Hunter, Hurricane Ridge Trail, Olympic National Park This post provides...
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Remembering Brian Joiner
I knew Brian Joiner as a child growing up in Madison, Wisconsin. He and my father worked together and our families spent time together. As I grew I interacted with Brian in my professional life and...
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